Practice Policies
Practice Policies
These policies apply to all AlphaCore Health members. We believe in transparency — please review carefully before starting care. A signed care agreement is required before treatment.
Section 01
Cancellation
Stopping Care
Ending or Pausing Care
- Visit-based care: Clinical visits are billed according to the current visit pricing shown on the Pricing page.
- Notice for active prescriptions: If you wish to stop an active treatment plan, please notify us via email or patient portal so prescriptions can be safely discontinued.
- Medication continuation: Active prescriptions continue through the end of the paid supply. No new prescriptions or refills are issued after care is stopped unless clinically necessary.
- Returning to care: If more than 12 months have passed since your last visit, a new free discovery call is required to re-establish care.
Section 02
Appointments
Appointments
Cancellation & No-Show Fees
- Less than 24 hours notice: $75 fee
- No-show (no notice): $150 fee
- Plan Review Visit no-show: $150 fee
Fees are charged to the credit card on file. Repeated no-shows may result in care being discontinued.
Section 03
Refunds
Refunds
Refund Policy
- Free discovery call: The initial consult is free. Program fees and visit costs are discussed with you before you enroll.
- Medication already dispensed: Non-refundable per state pharmacy regulations.
- Lab fees: Billed directly by the lab vendor and not refundable by AlphaCore Health.
Section 04
Pausing Care
Pausing Care
Pause Option
Patients may pause an active treatment plan for medical leave, extended travel, or other reasons. Written notice is required.
Active prescriptions and clinical care suspend during the pause. Care resumes when you and your clinician agree it's appropriate.
Section 05
When care may end
Practice Rights
Ending the Care Relationship
AlphaCore Health reserves the right to end the care relationship at any time for any of the following reasons:
- Nonpayment: Failure to maintain a valid payment method or missed payments.
- Repeated no-shows: More than two no-shows within any 12-month period.
- Abusive behavior: Disrespectful, threatening, or abusive conduct toward staff or other patients.
- Medication misuse: Diversion, misuse, or sharing of prescribed medications.
- Safety concerns: Failure to follow clinical recommendations creating safety or liability concerns.
- Breach of agreement: Violation of the signed care agreement.
In termination cases, prorated refunds may be issued at the practice's sole discretion.
Section 06
About your primary care provider
Care Coordination
Primary Care Provider (PCP) Requirement
All AlphaCore Health members are required to maintain an active relationship with a Primary Care Provider (PCP). AlphaCore Health does not replace primary care and does not provide emergency, urgent, hospital, or specialty care.
The patient understands this requirement and is responsible for doing what they need to in order to maintain an active PCP relationship. AlphaCore Health is not responsible for ensuring or verifying that this requirement is met. This applies to all AlphaCore Health services.
Section 07
Services Services Billed Separately
Separate Services
Services Billed Separately
Acellular structural matrix, and aesthetic services are separate services and are not included with ongoing care. Each has its own consult fee and pricing, billed separately from ongoing care.
Section 08
Member Acknowledgment
Member Acknowledgment
Acknowledgment at Sign-Up
By signing up, enrolling, or booking with AlphaCore Health, the patient acknowledges that they have read, understood, and agree to all policies outlined on this page.
This acknowledgment is captured at sign-up and applies to all AlphaCore Health services.
Questions about these policies? Please contact us before enrollment.
Last updated: May 2026 · Policies subject to change with 30 days notice to active members.